Patients demand refunds after Raleigh dental business closes
MURDER IN 2012. HE WAS ARRESTED
9 YEARS LATER, PROSECUTORS
FILED NEW DRUG CHARGES AGAINST
HIM EARLIER THIS YEAR. NEW AT
6 PATIENTS TELL US THEY ARE OUT
OF POCKET AND STILL NEED MORE
TREATMENT AFTER THEIR
ORTHODONTICS OFFICE CLOSED WITH
LITTLE WARNING.
>> WRAL QUICKLY LEARNED THAT
WAS JUST THE TIP OF THE
ICEBERG. WRAL'S JUST ANY
PATTERSON IS LIVE IN NORTHEAST
WE HAVE HAD SEVERAL TIPS ABOUT
THIS.
>> ASHLEY, INSIDE OF THIS
BUILDING HERE IS WHERE THE
GOOGLE LISTED THAT THAT OFFICE
THERE, THE PATIENTS NOW THEY
TELL US THAT THEY'RE TRYING TO
FIGURE OUT WHAT TO DO NEXT.
IT ALSO LED ME TO UNCOVER MORE
ABOUT THE OWNERS OF THIS
BUSINESS AS WELL.
>> JUST MONTHS BEFORE SHE WAS
SUPPOSED TO GET HER BRACES OFF.
MY JOURNEY WAS POSING IN
JANUARY AFTER SPENDING NEARLY
$4,000. SANTA SINGLETARY WAS
ONE OF MANY PATIENTS OF THE
SMILING FACE COMPANY TO RECEIVE
THIS E-MAIL. IT SAYS THEY'RE
UNABLE TO CONTINUE ORTHODONTIC
ADJUSTMENTS. PATIENTS SAY THE
OWNER OF MONEY BEING GRADY
EVENTUALLY STOPPED ANSWERING
THEIR CALLS AND EMAILS. I HAVE
TO START ALL OVER. I CALLED
E-MAILED AND EVEN TRIED GOING
TO MAKE BEING GRADY'S HOME TO
GET ANSWERS FOR PATIENTS.
SHE NO LONGER LIVES AT THE
LISTED ADDRESS, I COULDN'T FIND
A DENTAL LICENSE FOR EITHER
OWNER DR. DAN RAMSEY IS LISTED
AS THE PROVIDER FOR
SINGLETARY'S TREATMENT ON
INVOICES. HE'S ALSO LISTED AS
THE DENTAL MEDICAL OFFICER ON
BUSINESS FILINGS TO THE STATE
YOU HAVE OR INTERACT WITH A
DOCTOR. RAMSEY.
>> YOU KNOW, I'VE NEVER MET
HIM A DAY IN MY LIFE.
>> HIS LICENSES IN PROBATIONARY
STATUS DOCUMENTS FROM THE
LICENSING BOARD SAY HE ALLOWED
UNLICENSED PEOPLE TO PERFORM
SERVICES AND DIDN'T KEEP
HAITIAN RECORDS AT ANOTHER
BUSINESS IN CHARLOTTE. BUT
WE'RE SEEING A ANY NUMBER OF
>> A LICENSE PRACTICES OF THE
INDUSTRY.
>> THROUGHOUT THE STATE OVER
THE PHONE, BOBBY WHITE WITH THE
STATE BOARD OF DENTAL EXAMINERS
SAYS IT'S A GROWING PROBLEM
THAT THEY'RE TRYING TO STOP.
WE DO AS MUCH INVESTIGATING AS
WE POSSIBLY CAN.
>> NOW, MOST OF ALL PATIENTS
TELL ME THAT THEY DO PLAN TO
SUE FROM THIS POINT. THEY SAY
THAT THEY WANT REFUNDS, AT
LEAST FOR THE THOUSANDS OF
DOLLARS THAT THEY'VE SPENT 2 TO